Tcs Wins Multi-year Project From Macau Telecom Firm

Glendale's 'smart meter' billing system nearing completion

Smart meter

The telecom player uses different billing systems for each of its corresponding service, the filing said. "CTM sought to implement a converged billing system to provide more instant response to market demand. CTM chose TCS as its service partner to deliver its new convergent rating and billing system," it added. TCS, however, did not reveal financial details of the project win. The new system is expected to be fully implemented within three years, the filing said. In a separate filing, the Tata group company said that it has been positioned as a leader in finance and accounting (FAO) business process services by Everest Group in its report. In the report, Everest Group analysed the position of more than 20 providers using the Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for FAO, it said. The report also highlights TCS' strengths and investments in Software as a Service (SaaS) and Business Process as a Service (BPaaS) offerings spanning supply chain management, F&A, and analysis.
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Evaluating E-Billing Systems

The proposed changes were released this week after a consultation with poverty advocate groups. The meetings were ordered by the Nova Scotia Utility and Review Board during a rate hearing last year. To prevent bills from piling up, the utility said it will send notice after 30 days instead of 60 days and allow two years to repay. It also plans to put high-risk customers on monthly meter readings and bills. "Better followup, more connection with the tools that are available," said Neera Ritcey, a spokeswoman for Nova Scotia Power. Tess Warner of the Metro Non-Profit Housing Association said the steps are good, but at the end of the day many people still don't have money to pay their bill. Nova Scotia Power has refused to cancel arrears for low income customers, saying that would be unfair to other customer groups. related content
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Smart meters replaced analog meters throughout the city months ago, but the utility has still been using meter readers to manually report electricity and water use as officials ensure that the system works as intended. About 25% of customers are already being billed through the digital reads, but officials said that after some technology upgrades this month, the entire system will be online for billing beginning next month. The system does work as we expected, said Craig Kuennen, the utility's business transformation and marketing administrator. Smart meters had a rough start in Glendale after opponents spoke out against them at several public meetings, claiming that the radio frequencies emitted from the devices made them sick. Fewer have complained about the user data being collected. On Tuesday, the City Council approved spending more than $700,000 on software and data security upgrades that would protect the personal data gathered through the digital system. Utilities across the country are switching to smart grids in order to increase efficiencies and possibly lighten energy loads during peak times as customers curb use during high-cost periods. The U.S. Department of Energy gave Glendale $20 million of the $70 million it needed to upgrade the city's electrical and water systems. Through the smart grid system, Glendale residents can view their consumption through online portals. Glendale Water & Power is also testing a digital photo frame that shows energy and water use on an easy-to-read display.
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Electronic Billing Systems a Rising Priority Among Insurers

If the insurer is extremely sophisticated in how they handle billing, often a billing component is the way to go because you get that robustness. When discussing sophisticated billing, Furtado is talking about systems that can handle direct bill, agency billing, account billing or risk billing. Some [enterprise] systems deal with [functionality] well, but not as well as a solution thats focused solely on billing, she says. In going that route, Furtado explains carriers need to have the technical expertise to deal with integration issues. You are going to have to deal with the information that comes from the policy system and send information to the policy system, so the integration side is important, she says. ENTERPRISE SYSTEMS Integration is no longer an issue if you purchase an enterprise solution , points out Furtado. Integration is taken care of for you, she says. The systems come prepackaged to send transactions from policy to billing. The other advantage is you tend to be working with a single data model. Being able to mine the information out of the systems offers much easier access to data. The perception in the industry is if you buy a standalone solution it will be more robust, but Furtado believes the big change in modern architecture is that enterprise solutions are bringing a highly-sophisticated level of robustness to the table that did not exist before.
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Joburg online billing system maliciously hacked: CoJ

Gerd Naschenweng

I recall that he looked at me strangely for a moment and then responded that he was sure his company could come up with a report that would help us better track our Egyptian depositions. It was then my turn to look strangely at him. Many times I had not been on the same page with a person sitting across from me, but this was the first time we were not on the same continent. That experience brought home the need to select an e-billing company that has a focus on insurance claims legal work rather than corporate legal work. The two types of legal work and the way they are managed can be as different as different can be. Employees of e-billing companies that are more focused on corporate legal customers may not be well versed in the jargon -- let alone the intricacies -- of claim legal work. Their employees may know all about IP suits, but have no clue about LSVI suits. Thus, their ability after the sale to help the insurer customize business rules (notice they call them "business" rules and not "claim legal" rules) for use in their rules engines, train the insurer's staff on how to properly review legal bills, or design customized claim management reports is limited to non-existent. If they have lawyers on staff to assist customers, then these lawyers typically come from "white shoe" law firms and have corporate law rather than insurance defense law backgrounds. Performing Due Diligence Once you have narrowed your vendor selection, the next step is to perform due diligence. A big part of due diligence is to check vendors' references.
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Selecting the right billing system

In the charge entry area, most software systems allow for easy demographic entry, creation of additional patient information tracking classes to be assigned by the practice, which will allow for specific reporting as the client needs, custom formatting and printing of superbills to allow the physician to record services rendered and afford more organized charge entry by the staff, customizable appointment schedulers to integrate with the billing system, and the auditing tools to provide assurance that all services are recorded and billed. Other aids for data entry include code libraries that integrate with CPT and ICD-9 CM on CD-ROM or disk to save time and increase accuracy when selecting codes for services rendered, and the ability to set up multiple code sets in order to bill the appropriate insurance carrier with the correct, carrier specific procedure code. Some allow the ability to track procedure codes involving global surgery rules, as well as monitoring the total number of visits allowed for a given service authorization. Auditing tools may include reporting formats for printing daily logs of charge and payment activity, staff and practice productivity, claims submission listings, and pre-collection aging of accounts receivable reports for management review, among others. Features in the patient demographic files vary, but it is beneficial if the software is able to archive old patient and insurance information and policy effective dates, and also a must have is a billing notes feature involving minimal keystrokes, to maintain an easy to use history of a patients account for resubmissions according to responsible payor, for reviewing charge and payment activity and for determining financial responsibility. Payment entry is made more efficient with software that includes electronic payment reconciliation capabilities, allowing the practice, for example, to post a 50 page Medicare Explanation of Benefits in a matter of minutes versus the hours it could take with manual payment posting and reconciliation. Most systems are able to link a payment to a particular service, with subsequent billing of secondary or tertiary insurance, or dropping balances to patient responsibility as appropriate. Batch posting of payments usually offers staff a somewhat faster way to post larger insurance checks, affording a built-in balancing mechanism as well as allowing a line-item detailed posting of payments for monitoring individual procedure codes needing resubmission or those with inappropriate reimbursement requiring follow-up. Other features may include the capability to print out an actual bank deposit ticket of payments posted to the computer system, as well as a variety of formats for report printing of payment detail for daily and monthly balancing. The ability to maintain reimbursement data or fee schedules by payor for multiple procedures is time saving and enhances accuracy when posting payments, allowing for automatic calculation of contractual adjustments as well as alerting the payment poster to inappropriate payments.
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NSP revamps billing system for low-income customers

NSP revamps billing system for low-income customers

Naschenweng said that he discovered the COJ billing system problem at 11:00 on Tuesday 20 August 2013. I wanted to print my Joburg statement, and when I clicked on the link to view the statement, I noticed the URL parameter being the same as my invoice number, said Naschenweng. I then incremented my number by 1 to see what will happen, and was surprised to see that some other persons statement was displayed. He said he then tested the same link in another browser where he was not logged in, and he could still view someone elses statement. Naschenweng became concerned about this security vulnerability, and phoned the COJ call-centre and asked the agent to connect him with IT or anyone who is responsible for the website. However, Naschenweng said he was told by the agent that they could not connect him. I then asked to speak to a supervisor as the agent could not comprehend the urgency of the problem and the call-centre agent refused and put the phone down, he said. I then submitted an email to COJ, but I did not expect an urgent response, said Naschenweng. After he failed to raise the alarm directly with the COJ, Naschenweng highlighted the problem on the MyBroadband forums.
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