Providers Trained On New Nc Medicaid Billing System

Glendale's 'smart meter' billing system nearing completion

Smart meter

Prior to launching NCTracks, DHHS held training seminars across the state from April to June. At the Raleigh session, about 20 people attended. "We sent emails. We sent individual letters. We held training sessions, which were lightly attended," Deen said. "The only thing to do is what were doing now, which is to bring people up to speed." In recent weeks, DHHS has set up a call service center for providers, some of whom have said they have had to wait hours on the phone only to find that the service representative doesn't have an answer for their questions. "When you call to get answers, they cannot provide you with the correct answer," said Christy McCartney, with Triangle Physicians for Women in Cary. "Every time you call, you get a different answer. So the folks who are supposed to tell us what to do, don't know what to do." Since then, DHHS has hired more staff and extended call center hours.
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NSP revamps billing system for low-income customers

NSP revamps billing system for low-income customers

The proposed changes were released this week after a consultation with poverty advocate groups. The meetings were ordered by the Nova Scotia Utility and Review Board during a rate hearing last year. To prevent bills from piling up, the utility said it will send notice after 30 days instead of 60 days and allow two years to repay. It also plans to put high-risk customers on monthly meter readings and bills. "Better followup, more connection with the tools that are available," said Neera Ritcey, a spokeswoman for Nova Scotia Power. Tess Warner of the Metro Non-Profit Housing Association said the steps are good, but at the end of the day many people still don't have money to pay their bill. Nova Scotia Power has refused to cancel arrears for low income customers, saying that would be unfair to other customer groups. related content
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Impact of New Billing & OSS Systems on Existing Processes

Do you train the front-end customer service reps to type in customer information in the new format, using the new combination of fields and on-screen forms, or do you wait until later in the year to change those customers over to the new system? The process of acquiring new customers and keying in their data could be the first change under the billing system implementation. Scheduling the Work: Think it Through Few executives take the time to intelligently devise a migration schedule for their new billing and OSS systemswhich messes up everybody's business process. It's not just about scheduling such work for after hours and weekends. Determining which customers to move onto the new platform first depends on the carrier's reason for installing the new system. For instance, is the new billing system designed to make the introduction of new products and services easier? Does the carrier move those subscribers who can afford the new products and services to the new billing platform first? Here are some questions Michie says carriers have to ask themselves: The carriers should schedule the migration of business and enterprise customers to the new system before residential customers. When it comes to new customers, the carriers should ask themselves which system to put them in. If new customers are signed up during the process, do you put them in the new system right away, or store them in the old system first, then move them over later?
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Smart meters replaced analog meters throughout the city months ago, but the utility has still been using meter readers to manually report electricity and water use as officials ensure that the system works as intended. About 25% of customers are already being billed through the digital reads, but officials said that after some technology upgrades this month, the entire system will be online for billing beginning next month. The system does work as we expected, said Craig Kuennen, the utility's business transformation and marketing administrator. Smart meters had a rough start in Glendale after opponents spoke out against them at several public meetings, claiming that the radio frequencies emitted from the devices made them sick. Fewer have complained about the user data being collected. On Tuesday, the City Council approved spending more than $700,000 on software and data security upgrades that would protect the personal data gathered through the digital system. Utilities across the country are switching to smart grids in order to increase efficiencies and possibly lighten energy loads during peak times as customers curb use during high-cost periods. The U.S. Department of Energy gave Glendale $20 million of the $70 million it needed to upgrade the city's electrical and water systems. Through the smart grid system, Glendale residents can view their consumption through online portals. Glendale Water & Power is also testing a digital photo frame that shows energy and water use on an easy-to-read display. In a few months, the utility plans to use focus groups to analyze how pilot program participants feel about the frames, Kuennen said.
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