Tcs Wins Multi-year Project From Macau Telecom Firm








Providers trained on new NC Medicaid billing system







The company in a BSE filing said that it has been "selected by CTM for a multi-year multi-million agreement for an IT and business transformation project" whereby TCS will deploy a new convergent rating and billing system for the telecom company. The telecom player uses different billing systems for each of its corresponding service, the filing said. "CTM sought to implement a converged billing system to provide more instant response to market demand. CTM chose TCS as its service partner to deliver its new convergent rating and billing system," it added. TCS, however, did not reveal financial details of the project win. The new system is expected to be fully implemented within three years, the filing said. In a separate filing, the Tata group company said that it has been positioned as a leader in finance and accounting (FAO) business process services by Everest Group in its report. In the report, Everest Group analysed the position of more than 20 providers using the Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for FAO, it said. The report also highlights TCS' strengths and investments in Software as a Service (SaaS) and Business Process as a Service (BPaaS) offerings spanning supply chain management, F&A, and analysis. "With a scale of over 11,000 FAO FTEs and 40 plus clients in FAO, TCS has emerged as a Leader on Everest Group's FAO PEAK Matrix," said Saurabh Gupta, VP, Everest Group. "Technology-led solutions combined with strong industry orientation in FAO solutions are the key differentiators for TCS. TCS is amongst the few providers with the experience and capability to work across all different technology components in FAO - tie-and-run, augmentation, and BPaaS," he said.
For the original version including any supplementary images or video, visit http://articles.economictimes.indiatimes.com/2013-09-04/news/41765782_1_billing-system-major-tcs-convergent







Macau’s CTM selects TCS for multi-year billing transformation project







The proposed changes were released this week after a consultation with poverty advocate groups. The meetings were ordered by the Nova Scotia Utility and Review Board during a rate hearing last year. To prevent bills from piling up, the utility said it will send notice after 30 days instead of 60 days and allow two years to repay. It also plans to put high-risk customers on monthly meter readings and bills. "Better followup, more connection with the tools that are available," said Neera Ritcey, a spokeswoman for Nova Scotia Power. Tess Warner of the Metro Non-Profit Housing Association said the steps are good, but at the end of the day many people still don't have money to pay their bill. Nova Scotia Power has refused to cancel arrears for low income customers, saying that would be unfair to other customer groups. related content
For the original version including any supplementary images or video, visit http://news.ca.msn.com/local/novascotia/nsp-revamps-billing-system-for-low-income-customers







NSP revamps billing system for low-income customers





NSP revamps billing system for low-income customers

Another issue keeping providers from getting paid is that they have not updated their electronic fund transfer information in the new system. "We just feel like this could have been better implemented, because, if we don't have money to pay our staff, we can't provide a service for our patients," said Teresa Oudeh, an administrator at Oudeh Medical Plaza in Dunn. "We just think it's unreasonable and outrageous." The North Carolina Department of Health and Human Services predicted a rough transition when it launched the NCTracks, but spokesman Brad Deen said he's not sure what could have been done differently. The system has processed claims totaling about $38 million for approximately 900 providers without any problems, he said. Prior to launching NCTracks, DHHS held training seminars across the state from April to June. At the Raleigh session, about 20 people attended. "We sent emails. We sent individual letters. We held training sessions, which were lightly attended," Deen said. "The only thing to do is what were doing now, which is to bring people up to speed." In recent weeks, DHHS has set up a call service center for providers, some of whom have said they have had to wait hours on the phone only to find that the service representative doesn't have an answer for their questions. "When you call to get answers, they cannot provide you with the correct answer," said Christy McCartney, with Triangle Physicians for Women in Cary. "Every time you call, you get a different answer.
For the original version including any supplementary images or video, visit http://www.wral.com/providers-trained-on-new-nc-medicaid-billing-system/12730811/











5, 2013 Macau-based telecom service provider CTM has selected Tata Consultancy Services for a multi-year and multi-million agreement for an IT and business transformation project, announced the IT services company today. Under the agreement, TCS will deploy a new convergent rating and billing system for CTM. Currently CTM uses different billing systems for each of its corresponding telecom service. Different service accounts of CTM customers will be integrated into one comprehensive account and with the new convergent billing and rating system, customers will receive a more rapid response when they inquire and apply for services and be able to manage their services and bills more conveniently. "CTM selected TCS based on its extensive experience and technical strength in providing IT solutions and services over the years," said Rui Marcelo, Director of Information Technology. "Our new convergent rating and billing system will help transform many of CTM's key business processes, integrating CTM's core business support systems for fixed telephone, mobile and broadband services, thereby enhancing billing system features such as real-time data updates, data backup and disaster recovery capabilities, and ultimately improve customer service experience". The new convergent rating and billing system is expected to be fully implemented within three years.
For the original version including any supplementary images or video, visit http://www.mis-asia.com/resource/industries/macaus-ctm-selects-tcs-for-multi-year-billing-transformation-project/







Glendale's 'smart meter' billing system nearing completion





Smart meter

The system does work as we expected, said Craig Kuennen, the utility's business transformation and marketing administrator. Smart meters had a rough start in Glendale after opponents spoke out against them at several public meetings, claiming that the radio frequencies emitted from the devices made them sick. Fewer have complained about the user data being collected. On Tuesday, the City Council approved spending more than $700,000 on software and data security upgrades that would protect the personal data gathered through the digital system. Utilities across the country are switching to smart grids in order to increase efficiencies and possibly lighten energy loads during peak times as customers curb use during high-cost periods. The U.S. Department of Energy gave Glendale $20 million of the $70 million it needed to upgrade the city's electrical and water systems. Through the smart grid system, Glendale residents can view their consumption through online portals. Glendale Water & Power is also testing a digital photo frame that shows energy and water use on an easy-to-read display. In a few months, the utility plans to use focus groups to analyze how pilot program participants feel about the frames, Kuennen said.
For the original version including any supplementary images or video, visit http://latimesblogs.latimes.com/lanow/2012/12/glendales-smart-meter-billing-system-nearing-completion-.html




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